Terms and conditions
Tulivu Haven Counselling Center
Effective Date: 11th March 2025
Welcome to the Tulivu Haven Counselling Center website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.
1. Services Provided
Tulivu Haven Counselling Center provides online information and professional counselling services. Our services are designed to offer support, guidance, and mental health assistance. However, our services do not replace medical, psychiatric, or emergency care.
2. User Eligibility
By using this website, you confirm that you are at least 18 years old or have parental/guardian consent if under 18. You also affirm that you will use this website only for lawful purposes.
3. Confidentiality & Privacy
We prioritize client confidentiality. However, there are exceptions where disclosure is legally required, such as cases involving harm to self or others, child abuse, or court orders. Our full privacy policy outlines how we handle personal data in compliance with the Data Protection Act, 2019 (Kenya).
4. Booking & Payment
● Counselling sessions must be scheduled in advance through our booking system.
● Payment is required before the session unless otherwise agreed upon.
● Refunds and cancellations are subject to our cancellation policy, which requires at least [Insert Hours] notice.
5. Code of Conduct
Users agree to engage respectfully and responsibly on the website. Any abusive, harassing, or inappropriate behavior toward counsellors or other users may result in account suspension or termination.
6. Website Content
All content on this website, including text, images, and resources, is for informational purposes only. Unauthorized reproduction or distribution is prohibited.
7. Disclaimers
● Our counselling services do not substitute for professional medical or psychiatric treatment.
● We are not liable for any decisions or actions taken based on the information or advice received through our services.
● While we strive to provide uninterrupted access, we do not guarantee that the website will always be available or free from errors.
8. Limitation of Liability
Tulivu Haven Counselling Center shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
9. Third-Party Links
Our website may contain links to third-party websites. We do not endorse or take responsibility for the content, privacy policies, or practices of any third-party sites.
10. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of the website after any updates constitutes acceptance of the revised terms.
11. Governing Law
These terms and conditions are governed by the laws of Kenya, including but not limited to the Data Protection Act, 2019, the Consumer Protection Act, 2012, and the Kenya Information and Communications Act, 1998. Any disputes shall be resolved in the courts of Kenya.
12. Contact Information
For any questions regarding these terms, please contact us at:
- Email: info@tulivuhaven.com
- Phone: +974 70889576
By using this website, you acknowledge that you have read, understood, and agreed to these terms and conditions.